FREQUENTLY ASKED QUESTIONS ABOUT UNDER THE STARS

TRANSPORTATION & LOCATION?

AS FROM WHAT TIME AM I WELCOME?

We ask that you respect the time of your reservation as best you can.  

  • Golden Star: 18:30 
ARE SANITARY FACILITIES AVAILABLE?

Yes, there are adequate sanitation facilities at each location near the domes.

IS THERE PARKING?
Yes, there is parking at each location. You will receive detailed information about this by e-mail at the latest 24 hours before the start of your reservation.
IS THE DOME ACCESSIBLE WITH A WHEELCHAIR?

We will do our best to accommodate guests with wheelchairs or other accessibility needs. We do ask that you notify us no later than 5 days before the event by sending an email to reservations@underthestars.be. We are happy to think with you.

FOOD & BEVERAGES

WHAT IS INCLUDED IN THE TICKET PRICE?

Golden Star // 6-course dinner

  • Souls Connect dome:
    • 6-course dinner
      (meat, fish & vegetarian)
    • welcome aperitif
    • Excluding wine, beer, soft drinks
  • Lovers Connect Dome
    • 6-course dinner
      (meat, fish & vegetarian)
    • welcome aperitif
    • waters, beer and soft drinks
    • matching wines
    • digestive or coffee
CAN YOU TAKE ALLERGIES INTO ACCOUNT?

Please mention any allergies in the comments when making your reservation. You may also notify us by email at reservations@underthestars.be no later than 4 days prior to the event. We will try to take this into account as much as possible but cannot guarantee that we can meet all requirements. We also cannot accommodate allergies reported on the day of the event itself.

DO YOU ALSO OFFER AN ENTIRELY VEGETARIAN MENU?

At Under The Stars, we offer a combination of meat, fish and vegetarian as standard. If you would like a vegetarian menu please mention this in the comments when making your reservation. You may also notify us by email at reservations@underthestars.beno later than 7 days prior to the event.

Please note: Unfortunately we cannot offer you a vegan alternative.

 

The domes

WHAT IF IT RAINS?
Applicable only to the outdoor editions of Under The Stars.
Our domes are, if necessary, fitted with a plastic tarp and thus waterproof. If it rains we advise you to bring an umbrella because you still have to walk a bit to your dome.
IS IT COLD OR HOT IN THE DOMES?
Applicable only to the outdoor editions of Under The Stars.
We do our best to keep the temperature in the domes as comfortable as possible. The temperature in the dome can be variable. Each dome is equipped with warm blankets and a stove. When necessary, we place a plastic tarp over the dome.
WHAT SHOULD I TAKE INTO ACCOUNT WHEN CHOOSING CLOTHES?
Keep in mind that the paths to the domes can be uneven. Therefore choose suitable shoes. Although there are blankets and a heater in the domes, we advise you to bring a jacket or blazer on the colder evenings.
FOR HOW LONG HAS MY DOME BEEN RESERVED?

The dome is at your disposal throughout the session. If you want to have a drink after your visit you can do so at our bar.

  • A bunch of brunch
    10:30 – 13:00
  • A lot of lunch
    12:00 – 14:00
  • Silver Star 4-course dinner
    17:00 – 19:30 & 20:30 – 23:00
  • Golden Star 8-course dinner
    18:30 – 23:30
Is smoking or e-smoking allowed in the DOME?
We kindly ask you to smoke or e-smoke outside the dome. We will make the necessary arrangements for this.

Booking and payment

CAN I GET AN INVOICE?

Yes, it is possible to get an invoice. Reserve your dome as normal through our reservation system. After your visit, please email reservations@underthestars.be with the information below:

  • Company name
  • Address
  • Contact
  • VAT number
  • Confirmation email of reservation

We will send you the invoice by email. If you would also like an invoice for the beverage, don’t forget to include a photo of the receipt.

WHY DO I HAVE TO PAY IN ADVANCE?

Under The Stars is a pop-up concept with limited places. Given that the number of places is limited and that we have a high demand, we cannot recover the potential no-show from clients.

CAN I TRANSFER MY RESERVATION?
Yes, it is possible to transfer your reservation to another person up to 5 days before the event. Please send an email with the request to reservations@underthestars.be.
CAN I CANCEL MY RESERVATION?

The customer cannot cancel a reservation.

However, you can change or rebook your reservation free of charge up to 14 days before the reservation date. After this the reservation is final and cannot be changed free of charge.

The reservation is not personal, you can give the reservation to someone else. You can do this yourself by forwarding your confirmation e-mail and giving us the name of the new guests.

CAN I CHANGE THE NUMBER OF PEOPLE ONCE I HAVE RESERVED MY DOME?
Yes, changes regarding the number of people can be communicated to us up to 5 days before the event by sending an email to reservations@underthestars.be. Please note that the group must consist of a minimum of 4 and a maximum of 6 people (or 2 for a Lovers Connect dome).
CAN I MAKE A RESERVATION FOR LESS THAN 4 PEOPLE?

It is only possible to make reservations for a minimum of 4 people. If you want to come with two people, make a reservation for our special Lovers Connect dome.

OTHER

WHAT HAPPENS IN BAD WEATHER?

If we cannot guarantee quality and safety, we reserve the right to unilaterally move the event to another date or cancel. You will be notified by email or phone in a timely manner. Also, always keep an eye on our website for the most current news.

ARE BABIES AND CHILDREN WELCOME?

A Bunch of Brunch & a Lot of Lunch:

Our extensive selection has something for everyone. Kids can also eat their way around here. However, we do not offer a special children’s menu. However, we do ask that you respect the peace and quiet of other guests at all times.

Silver Star & Golden Star:

We love children, but on this occasion we want you to enjoy a night of “adults only” and everyone over 16 is welcome.

SHOULD I PRINT OUT MY TICKET AND TAKE IT WITH ME?

No, this is not necessary. Upon arrival, we ask that you provide the name of the main person who made the reservation.

ARE PETS ALLOWED?
Although we love animals, we ask you to leave your pet at home during the event.
WHAT HAPPENS IN BAD WEATHER?

If we cannot guarantee quality and safety, we reserve the right to unilaterally move the event to another date or cancel. You will be notified by email or phone in a timely manner. Also, always keep an eye on our website for the most current news.

ARE BABIES AND CHILDREN WELCOME?

A Bunch of Brunch & a Lot of Lunch:

Our extensive selection has something for everyone. Kids can also eat their way around here. However, we do not offer a special children’s menu. However, we do ask that you respect the peace and quiet of other guests at all times.

Silver Star & Golden Star:

We love children, but on this occasion we want you to enjoy a night of “adults only” and everyone over 16 is welcome.

SHOULD I PRINT OUT MY TICKET AND TAKE IT WITH ME?

No, this is not necessary. Upon arrival, we ask that you provide the name of the main person who made the reservation.

ARE PETS ALLOWED?
Although we love animals, we ask you to leave your pet at home during the event.

UNDER THE STARS

UNDER THE STARS

The travelling
premium dining experience.

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UNDER THE STARS is a production of Rawberry Group.

Info & Contact

hello@underthestars.be

Questions about your reservation:

reservations@underthestars.be